3.4.3.2 OUCSS-CCB Usage Related Queries : Brief Description

Brief Description
Business Process: 3.4.3.2 OUCSS-CCB Usage Related Queries
Process Type: Sub-Process
Parent Process: 3.4.3 OUCSS-CC&B.Provide Customer Service
Sibling Processes: n/a
This process takes place when a customer reviews usage information via the self-service portal. The process allows understanding the relationship between the web-portal and usage information in CC&B.

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