3.4.3.2 OUCSS-CCB Usage Related Queries : Brief Description : Actors/Roles

Actors/Roles
The OUCSS-CCB Usage Related Queries business process involves the following actors and roles:
CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
Customer: The service customer.
OUCSS: Oracle Utilities Customer Self Service application.

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