Brief Description Business Process: 3.4.3.2 OUCSS-CCB Usage Related Queries Process Type: Sub-Process Parent Process: 3.4.3 OUCSS-CC&B.Provide Customer Service Sibling Processes: n/a This process takes place when a customer reviews usage information via the self-service portal. The process allows understanding the relationship between the web-portal and usage information in CC&B.